Shipping policy

Order Confirmation

After placing an order, you will receive an order confirmation email. This confirms that we have received your order; it does not mean that your order has shipped.

Orders normally begin processing after payment has been successfully confirmed. If additional payment or order verification is required, we will contact you by email.

We begin preparing confirmed orders promptly, so order changes and cancellations cannot be guaranteed. If you need to request a change or cancellation, please contact us at service@curvesbeach.com as soon as possible. Once an order has shipped, it can no longer be changed or canceled.

Processing and Delivery Times

A business day means Monday through Friday, excluding public holidays observed by our fulfillment centers, shipping carriers, or the destination country.

  • Processing time: 1–3 business days after payment confirmation
  • Shipping time: 3–15 business days after dispatch
  • Estimated total delivery time: 4–18 business days after payment confirmation

Total Delivery Time = Processing Time + Shipping Time

Orders placed on weekends or public holidays normally begin processing on the next business day.

Your order may be fulfilled from the fulfillment center that holds the available inventory. The fulfillment center may be located outside your destination country.

Delivery times may vary depending on the destination, fulfillment location, carrier operations, public holidays, severe weather, customs clearance, and other circumstances outside our reasonable control. All delivery dates are estimates and are not guaranteed.

Shipping Destinations and Rates

We currently ship only to the countries listed below.

Free Standard Shipping

We offer free standard shipping with no minimum purchase requirement to:

  • United States
  • Canada
  • United Kingdom
  • Ireland
  • Australia
  • New Zealand

US$14.99 Standard Shipping

A flat standard shipping fee of US$14.99 per order, or the equivalent amount displayed in your local currency at checkout, applies to:

  • Brazil
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Italy
  • Mexico
  • Morocco
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden

All shipping charges are displayed at checkout before payment.

Unsupported Destinations

We currently do not ship to countries or regions that are not listed above.

Some remote territories, PO Boxes, and APO/FPO/DPO addresses may not be supported by our carriers. If no shipping option appears after you enter your complete address at checkout, we are unable to deliver to that address at this time.

Shipping Services

We currently offer standard shipping only.

Express or expedited shipping is not currently available.

The estimated processing and shipping times shown above apply to all supported destinations unless a different estimate is clearly displayed at checkout.

Multiple Packages

Items from the same order may be stored at different fulfillment centers and shipped separately.

If your order is divided into multiple packages:

  • You may receive separate shipping confirmation emails.
  • Each package may have a different tracking number.
  • Packages may arrive on different dates.
  • You will not be charged any additional shipping fee beyond the amount confirmed at checkout.

Tracking Your Order

When your order ships, we will send you a shipping confirmation email containing a tracking number or tracking link.

If you have a customer account, you can also review your order status under My Account > My Orders.

Tracking information may take several business days to become active in the carrier’s system after dispatch. A delay in tracking activation does not necessarily mean that the package has not been shipped.

If your order has not arrived after the estimated delivery period, or if the tracking information has stopped updating for an extended period, please contact service@curvesbeach.com and include your order number.

Customs, Duties, and Taxes

Product prices and shipping charges do not include import duties, VAT/GST, customs charges, brokerage fees, or other local taxes unless those charges are expressly shown as included or collected at checkout.

If duties or taxes are collected at checkout, they will be displayed in your order summary before payment.

If they are not collected at checkout, any charges imposed by the destination country, customs authority, or shipping carrier are the responsibility of the recipient and may need to be paid before delivery.

Free shipping covers the standard shipping charge only. It does not include customs duties, import taxes, VAT/GST, brokerage fees, or other government or carrier charges.

CurvesBeach does not determine or control these charges. We recommend contacting your local customs authority before ordering if you need additional information.

Refused or Unclaimed Packages

Refusing a package or failing to collect it does not automatically cancel the order.

The carrier may return an unclaimed or refused package and may charge return shipping, storage, customs, or handling fees.

After the returned package has been received and inspected, any eligible refund will be processed according to our Refund Policy.

Where permitted by applicable law, actual return-to-sender, storage, customs, or carrier charges caused by refusal or non-collection may be deducted from the refund. For orders that originally received free shipping, no original outbound shipping fee will be deducted, although actual return-to-sender charges may still apply.

Please contact us before refusing a delivery so that we can help review the available options.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact service@curvesbeach.com immediately. We cannot guarantee that an address can be changed after processing has started, and it normally cannot be changed after dispatch.

If a package is delayed, rerouted, or returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for any actual rerouting, return, or reshipping costs.

If the addressing error was made by CurvesBeach, we will correct it at no additional cost to the customer.

Shipping Delays

Public holidays, severe weather, customs inspections, carrier disruptions, peak shopping periods, and other circumstances outside our reasonable control may extend delivery times.

If a material delay becomes known to us, we will make reasonable efforts to notify you and assist with carrier inquiries.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us and include your order number.

Email: service@curvesbeach.com
Response time: Normally within 1–2 business days
Contact information: Contact Information